Posts Tagged ‘Marks and Spencer’

Email is still singingI sit on the IAB Email Council so am always really interested in the studies and research documents they produce.  The IAB are the trade association for digital marketing and they – in conjunction with iCD Research – recently carried out a survey of attitudes towards email marketing, levels of usage and preferred layout.

The results revealed that we should apparently be looking towards Amazon, Tesco and Marks and Spencer for inspiration when planning our email campaigns.  Around a quarter of consumers cited one or more of the three big brands as those they’d ‘most like to hear from’ via email, citing easy navigation and simplicity as the biggest draw in emails from marketers.  And here’s the good news for all of us in this industry we all know and love:  Email still resonates with consumers with a third of people having become interested in a brand or product they weren’t previously aware of as a result of an email.

Here are the key results the IAB and iCD Research recorded:

•    85% still see email as a vital communication tool
•    88% use their personal email accounts on a daily basis
•    66% like to hear from brands because they have good offers
•    60% used email to receive information from their favourite brands

In terms of what emails were the most popular, the survey revealed that simple, straightforward and useful emails with images and teaser texts were the most likely to be read. In short, the study proved that email is still very much a key player in our marketing strategy, but that we need to provide value, relevancy and a simple strong promotion to get the best outcome.  To view the research for yourself simply click here.


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